How a bank stabilized its PAM platform with Netdata Cybersecurity

It is a common story in the cybersecurity world: an organization invests a significant portion of its budget in the leading Magic Quadrant technology. The initial implementation is completed, the vendor steps away, and suddenly, the internal team is left alone behind the wheel of a "Ferrari" they don't know how to drive.

Before long, what promised to be the ultimate solution turns into an operational headache. This is exactly what happened to one of the most important financial institutions in Latin America with its Privileged Access Management (PAM) strategy.

The hidden risk of an unmanaged PAM

This client in the financial sector had acquired CyberArk (the market-leading platform) in its on-premise modality to facilitate the control of its critical identities, for both internal users and third parties. However, the operational reality was unsustainable:

• Constant failures: Automatic password rotation failed repeatedly, blocking access to business-critical internal applications.
• Silent obsolescence: Components and servers were outdated due to a lack of proactive management.
• Regulatory red alert: The platform's instability had already caused downtime, which in the financial sector immediately translates to economic risks and potential regulatory sanctions.

The company didn't need to buy a new tool; they desperately needed an operational lifeline.

From transactional reaction to strategic support

The traditional IT support market usually operates under the rule of "open a ticket and wait your turn." But when a financial institution's privileged access system is down, the hourglass runs out much faster.

When Netdata was contacted in the midst of this operational crisis, we decided to change the rules of the game: we didn't wait for a purchase order to be signed before taking action.

Our team of experts intervened immediately, proving that a partner's true value lies not in reselling licenses, but in consultative guidance.

In record time, we managed to stabilize the platform, update critical components, and most importantly, restore the IT team's confidence.

How did Netdata transform chaos into resilience?

This client's journey, from having an unstable platform to fully automating its security policies, is full of valuable lessons for any technology leader.

We have documented the step-by-step of this operational rescue in our Financial Case Study. In this free document, you will discover:

1. The exact technical diagnosis that reversed the crisis.
2. How traceability was guaranteed without manual intervention.
3. The client's direct testimony on the impact of moving from a "support provider" to a true "Customer Success Partner."

Access the full Success Story and discover how to protect your investment with the expert support of Netdata Cybersecurity.