Securing over 4,000 endpoints for a police department

For first responders, cybersecurity is not an abstract IT exercise. It is directly tied to public safety and human lives.

When 911 dispatch networks or emergency response systems go down, the consequences are immediate and unacceptable.

The operational friction of multi-vendor sprawl

A prominent Canadian police agency responsible for the safety of 1.6 million citizens and a major international airport faced a classic enterprise dilemma: tool fragmentation.

With an infrastructure spanning 4,000 endpoints, including over 3,000 iPhones mounted in active patrol vehicles alongside office PCs and servers, managing disparate on-premise firewalls and third-party remote access VPNs generated immense management overhead.

The lack of uniformity between mobile devices and desktop systems left critical visibility gaps across remote and on-premise environments, hindering seamless crime prevention efforts.

Unified cloud-delivered defense

To eliminate operational friction and guarantee system availability, the agency pivoted from a multi-vendor patchwork to a single, unified security platform.

By migrating remote access to Prisma Access and orchestrating cloud and on-premise firewalls via Strata Cloud Manager, the security team established a single pane of glass.

Standardizing the GlobalProtect agent across all 4,000 endpoints guaranteed that every mobile patrol unit operated with the exact same security posture and visibility as office-based computers. 

Seamless zero-trust migration

Deploying advanced security architectures across mission-critical emergency services requires deep engineering alignment, not just software licenses.

Working closely with the security team, Netdata mapped and executed a zero-downtime migration strategy. The execution prioritized high availability for 911 operations, eliminated previous visibility gaps, and delivered 100% real-time telemetry across all 4,000 devices without distracting first responders from their primary mission.

Tangible results and strategic impact

The transition to a unified security platform delivered immediate operational benefits:

• 100% real-time visibility: Complete elimination of blind spots across patrol vehicles, remote devices, and on-premise servers through a single management console.
  
  
• Maximum system availability: Uninterrupted uptime for 911 emergency services and critical airport operations against evolving cyber threats.
  
  
• Consistent security posture: Unified agent deployment ensured identical protection standards for 3,000 mobile patrol units and 1,000 desktop endpoints.
  
  
• Reduced administrative overhead: Streamlined policy enforcement freed IT personnel from juggling multiple vendor consoles.

Cybersecurity for public safety and critical infrastructure cannot rely on generic, disjointed tools when lives are on the line.

By combining a consolidated cloud platform with Netdata’s battle-tested engineering team, public sector organizations can accelerate their Zero-Trust transformation with total confidence.

Ready to eliminate multi-vendor friction and protect your critical operations?

Download the executive success story or schedule an Architectural Discovery Session with Netdata’s lead security specialists today.